Seminars

Enhance the skill sets of your employees with professional development seminars designed to help you develop a workforce positioned to accelerate your success.

Our team will work closely with you to determine the content areas that can provide the skills required for success within your organization and, in turn, create a concentrated learning plan customized to your needs. Designed for busy professionals, many of our offerings are available online, at your facilities or at conveniently located campuses.

Seminars

Enhance the skill sets of your employees with professional development seminars designed to help you develop a workforce positioned to accelerate your success.

Our team will work closely with you to determine the content areas that can provide the skills required for success within your organization and, in turn, create a concentrated learning plan customized to your needs. Designed for busy professionals, many of our offerings are available online, at your facilities or at conveniently located campuses.

1: Your Content

Based on your timeline, budget, or desired outcomes, you can choose courses from standard, tailored, or custom seminar libraries to fit your organization's needs.

2: Your Learning Experience

Choose a basic, plus, or ultra learning experience in disciplines ranging from accounting to customer service to sales management.

3: Your Delivery Format

Our facilitators and consultants design and deliver the best learning experiences that maximize employee engagement. Choose from three delivery formats: instructor-led, virtual classroom, and blended learning.

Professional Development Seminars:Easy as 1-2-3


1: Choose Your Content

APD can tailor any seminar in our library to mock your specific requirements.  All of the exercises in the seminar are tailored to your organization or industry making it more personalized and relevant for your employees.
APD can design and development seminars that are customized to your requirements.  Because our seminars are developed specifically for you, all the course topics, exercises, case studies, and examples can include your company’s data, process, and tools.  When building your custom seminar, we can collaborate with your subject-matter experts or leverage our experienced faculty pool to expedite your seminar development.

Seminar Highlights

Apollo Professional Development has a comprehensive library of professional development seminars that help working professionals develop the skills and competencies that can make them more successful in the workplace.  Based on your timeline, budget, or desired outcomes, you can choose to leverage our content library, or have us build a custom seminar for you.

2: Choose Your Learning Experience

The Basic Learner Experience addresses the formal (10%) training experience. We conduct one of our seminars for your employees at your location, in a virtual classroom, or our asynchronous learning environment.
The Plus learner experience extends the Basic formal (10%) training experience with informal (20%) training to provide support for the learners as they begin to apply their new skills. Informal training options can include AEG Coaching/ Mentoring, AEG Online Office Hours, or Just-in-Time Performance Support aids.
The Ultra learner experience includes Basic formal (10%), Plus informal (20%), and experiential learning (70%) to create a vibrant learning environment of continuous skill reinforcement. Social learning options can include Communities of Practice, Professional Practices, Discussion Groups, or Blogs.

Learner Experience Highlights

Our solutions are designed to facilitate individual learning journeys across the 70:20:10 learning model. In this model, 70 percent of development occurs through on-the-job learning, supported by 20 percent from coaching and mentoring, and 10 percent from formal training methods. The components of the 70:20:10 learning model reinforce one another. Formal training becomes more effective as it is reinforced with informal learning from mentors, coach, and peers and when the learner has avenues to reinforce it through on-the-job experiences.

Our Learner Experience options provide support for your learners beyond the formal seminar experience. By extending formal training with informal and experiential learning options, we help you develop a robust, active learning environment that fosters knowledge retention and increases the return on your employee development investment. You can choose the learning experience that will best deliver your desired learning outcomes.

3: Choose Your Delivery Format

Our ILT delivery is perfect for employee populations that can be easily and cost effectively grouped for a traditional live seminar. ILT delivery includes:

  • 4-hour seminar consisting of 4 key objectives
  • Pre-work to level-set the participants on the topic
  • Post-work action plan for participants
  • Professional facilitator to lead the seminar
  • Up to 25 participants
  • Printed workbooks for participants

Our VILT delivery is ideal for geographically dispersed audiences that can be easily assembled into remote groups for a live seminar. VILT delivery includes:

  • 4-hour seminar consisting of 4 key objectives conducted in 2-hour
    sessions on consecutive days
  • Pre-work to level-set the participants on the topic
  • Post-work action plan for participants
  • Professional facilitator to lead the seminar
  • AEG virtual classroom environment (or your environment, if
    preferred)
  • Audio conference line for the seminar participants
  • Up to 25 participants
  • PDF workbooks for the participants

Our AILT delivery is ideal for geographically dispersed audiences that require self-study, but also benefit from collaborative learning with their peers. Collaborative groups proceed through a series of asynchronous assignments at the same pace facilitated by the instructor’s weekly lesson plan. AILT delivery includes:

  • 4-hour seminar consisting of 4 key objectives conducted over 2
    weeks with a student participation of 3 hours per week
  • Pre-work to level-set the participants on the topic
  • Post-work action plan for participants
  • Professional facilitator to lead the seminar
  • AEG AILT environment to enable facilitated self-study, online
    mentoring, and community of practice for students
  • Up to 25 participants
  • PDF workbooks for the participants

Our AILT delivery is the only delivery option that includes all three
Learner Experiences (Basic, Plus, and Ultra).

APD can conduct a seminar from our library to jumpstart your professional development.  Standard seminars are developed by faculty with deep subject matter expertise in the topics. Standard seminars typically include 4 lessons with 3 corresponding exercises that reinforce those lessons, in the context of fictitious corporations.

Delivery Option Highlights

Our delivery format options allow you to choose the most appropriate delivery modality for your employee population. Regardless of the delivery format, your employees will participate in lively debate and informative discussions. Our experienced instructors bring their rich knowledge of the subject matter to the seminar experience.

Seminar Library


All courses can be tailored or customized

Managerial Finance – Foundations

Learn the fundamental principles and terminology of finance in part one of a managerial finance overview. Non-financial managers explore the creation of financial statements, management of financial assets, and basic techniques of financial and business analysis.

Learn More.

Managerial Finance – Advanced

In part two, non-financial managers obtain deeper insights into fiscal principles, including cash management, the time value of money, and discounted cash flow.

Learn More.

Examining the Balance Sheet – Foundations

To understand a balance sheet, professionals must grasp its vital components. This introductory class examines assets, liabilities, and owner’s equity.

Learn More.

Examining the Balance Sheet – Advanced

Part two of this introduction to balance sheets explains how assets, liabilities, and owner’s equity are used to create the most accurate financial snapshot possible.

Learn More.

Financial Analysis for Business Strategy

Strategic business decisions are rooted in sound financial management principles. In this exploration of financial decisions, participants learn cost analysis, capital budgeting, and financial analysis, including cost behavior and cost drivers in organizations, Cost-Volume-Profit and Break-Even analyses, and What-If and Sensitivity analyses.

Learn More.

Forecasting and Budgeting

Learn how to avoid common budgeting pitfalls in this seminar on forecasting for non-financial managers. Armed with tools to forecast revenue and resource needs, participants learn the advantages of various budget types used in business today and identify procedures for variance analysis, monitoring, and budget adherence.

Learn More.
Leading Effective Call Center Teams

This seminar studies selecting, motivating, and managing people in Call Centers. Topical areas focus on industry tools and practices for personnel management and the manager’s leadership responsibility. The focus is primarily on human resource issues that arise in Call Center settings, such as attracting and retaining employees, goal setting, rewards, and performance appraisals.

Learn More.

Managing an incoming Call Center

This seminar focuses on Call Center metrics, benchmarking, and call routing. Participants will learn how data is collected, interpreted, and used in their own organizations. The seminar will also present basic modeling techniques used to predict change in the Call Center.

Learn More.

Mastering the Cold Call Sales Process

In this seminar, participants will analyze the cold call process and discuss a variety of different techniques that can be utilized to work with gatekeepers and to manage leads effectively. Participants will learn tactics to overcome customer objections and to show value in the product or service line.

Learn More.
Effective Resume Development

A high-performing resume that addresses employer needs while showcasing valuable skill sets is a critical marketing tool for every professional. Discover how to identify transferable skills, choose between a chronological versus a functional design, and capitalize on written communication and social networking strategies. In addition to giving and receiving peer and instructor feedback, all participants come away from class with an effective resume outline.

Learn More.

Career Engagement

This seminar sets the stage for individuals to take ownership for career development. Participants learn the meaning and importance of career engagement and identify ways that personal career development can help them remain engaged, fulfilled, and challenged in an organization. Tools such as self- assessments, organization assessments, and career maps are presented.

Learn More.

Building Your Personal Brand

In this seminar participants will learn the process of creating a recognizable professional brand and reputation. This seminar will help you build a name for yourself, showcase what sets you apart from others, and describe the added value you bring to a situation. This seminar will give you the tools and information you need to define and launch your own personal career brand.

Learn More.

Writing for Business

Strong and persuasive business communications deliver a powerful message. In this overview of effective business writing, participants learn how to organize their thoughts, target specific audiences, and choose the best format for letters, emails, reports, speeches, presentations, and other papers. By learning to write with clarity, precision, and the force of logic, participants understand how to structure a message for maximum impact.

Learn More.

Effective Presentation Skills

This seminar addresses how an effective oral presentation is developed and delivered. Participants will gain confidence in presentation content, clarity, and communication skills (verbal and non-verbal). Techniques for audience targeting, as well as the differences between group and individual presentations are addressed. Extensive opportunities for practicing and critiquing oral presentations will be provided along with a checklist for future presentations.

Learn More.
Improving Core Listening Skills

The following seminar covers how to succeed as a communicator through the art of listening, a critical component of successful interaction. Participants will explore techniques for effective listening and practice applying those techniques to help improve communication and relationships and avoid unnecessary conflict.

Learn More.

Interpersonal Relationships

In this introduction to building business partnerships, participants examine the value of networking and techniques for nurturing relationships with the potential to increase business.

Learn More.

Providing Relevant Feedback

Discover the importance of feedback in organizational relationships. After exploring the relationship between positive and negative feedback and performance, participants discuss techniques that encourage and discourage particular behaviors.

Learn More.

Resolving Conflict

This seminar focuses leaders on resolving conflict in appropriate and creative ways, with less stress. Recognizing the sources of conflict, identifying conflict management styles, and applying conflict management strategies can help leaders build relationships and minimize the disruption conflict often causes.

Learn More.
Enhancing Customer Satisfaction

Participants examine the nature and motivation of a customer and discuss the benefits of customer satisfaction. Participants identify the five keys to customer satisfaction and understand how to apply them to enhance a customer’s experience and overall satisfaction.

Learn More.

Managing Upset Customers

Learn how to defuse complaints and calm angry customers with effective communication techniques. Through a five-step process, participants learn how to address the customer’s emotional needs and examine ways to partner with the customer to resolve conflicts.

Learn More.
Diversity in the Workplace

In this look at communication stereotypes and prejudices, participants examine political correctness and demographic identification before exploring the influence of primary and secondary components on assumptions toward fellow employees or customers.

Learn More.

Leading Diverse Teams

Learn the secrets of effectively managing diverse teams. By focusing on the stages of team development (Forming, Storming, Norming, Performing and Adjourning), participants examine typical problems that arise in the absence of diversity, such as group-think, lack of quality, and fewer ideas.

Learn More.

Generational Diversity Management

Discussions of workplace diversity usually focus on race, ethnicity, gender, sexual orientation, and disability. Another slice of diversity is generational diversity. In any large organization, there are bound to be divisions, units, or work teams where at least four distinct generations are working side by side. This seminar examines important differences between these generations in the way they approach work, work/life balance, employee loyalty, and authority. The seminar also includes strategies for leading and coaching a multi-generational workforce.

Learn More.

Managing Diverse Teams

Effective teams help organizations accomplish important tasks. Every manager wants to be in charge of a high-performance work team—a team that not only knows how to do the assigned task, but also does it with creativity and enthusiasm. Such a team offers the opportunity for synergy—the creation of a whole that is greater than its parts. When synergy occurs, a team accomplishes more than the total of its members’ individual capabilities. Effective teams also satisfy the needs of its members. Members believe their participation matters and they are satisfied with their tasks, accomplishments, and interpersonal relationships. This seminar provides techniques to effectively manage and lead mixed groups of people in today’s diverse workforce.

Learn More.
Time Management

This seminar provides a practical, hands-on learning experience in using time effectively to accomplish goals. Participants will identify effective time management strategies, including defining personal and professional goals, establishing priorities, and identifying the tasks that will be critical to achieving those goals. Learned tools will be practiced and applied to current projects and tasks as you build your own personal time management action plan.

Learn More.

Personal Productivity

Smart personal planning can accelerate productivity. Participants explore useful tools for goal-setting, prioritizing, and follow-through that tie productivity outcomes to effective planning.

Learn More.

Making Effective Decisions

Learn techniques for making effective decisions, including idea generation and decision evaluation. By exploring the fundamentals of creative and critical thinking, participants practice making good decisions using case studies and example scenarios.

Learn More.

DISCovery

This seminar is the explanation of the DISC results from the DISC Assessment and the development of insight into the personal preferences one has about their perceptions and the way they react to the activities at work and in personal life. The seminar uses this understanding of these perceptions in the basic communicational skills with others of like and differing methods of perception (Additional fee for assessments per participant).

Learn More.

Managing Stress and Emotions

Live in a personal forest of high emotions and stress? Each tree represents small to significant stressors and associated emotional responses. Oftentimes, participants do not realize their forest maintenance responsibilities until it is too late. Heavy, diseased laden trees come crashing down on their personal and work lives. This course helps participants manage their root-trunk, branches, leaves, and fruits of their high emotions and stress forest in a tree-like, changeable framework. Ensuring participants, over time, attain a healthier stress management and emotional responses in their personal and professional lives.

Learn More.
Human Relations and Organizational Behavior

Develop enhanced management skills in this overview of human relations theory and practice. Diverse perspectives on individual, group, and organizational performance is examined, as participants discuss individual motivation and performance, leadership and power, team design and structure, conflict resolution, and change management.

Learn More.

Human Resources Management

A variety of personnel factors affects the success of organizations. By exploring best practices for HR management, participants acquire progressive techniques to effectively coach, counsel, and communicate expectations to employees to improve performance and avoid costly lawsuits.

Learn More.

Creating Marketing Strategies to Improve Recruiting Efforts

In this seminar, participants examine strategies for recruiting based on industry, culture, and strategic vision. The current organizational recruiting culture will be assessed to determine the fit with future direction. Participants will also assess core organizational competencies and the effectiveness of the current performance management process. In addition, this seminar will train participants on how to effectively market the organization to a global or local community through concise sourcing strategies.

Learn More.

Conducting Effective Interviews

This seminar will focus on creating and conducting highly effective interviews that solicit detailed answers to key questions. Participants will examine the psychology of interview questions and determine the behaviors of a high-impact interview. In addition, this seminar will enable participants to streamline the assessment process by matching testing methods with job and legal requirements. Participants will also review the legalities of workplace testing and identify jobs that could require testing.

Learn More.

Retaining Top Talent

This seminar introduces the participants to the importance of employee retention. Participants will examine the ten key principles of retention and review costs associated with retention and turnover. Participants will also evaluate the organization’s application of the retention principles and create a plan to enhance retention behaviors.

Learn More.
Introduction to Innovation On-Demand

We used to think the ability to innovate was resigned to those special creative few with a special talent to envision the future. However, we now know the ability to innovate can be taught. This unique suite of Innovation On-Demand techniques is a repeatable knowledge-based methodology for innovative creation and problem solving. It can be applied to any type of process, system or product. The extensive knowledgebase of innovative concepts were gleaned from the study of millions of international patents over a 60 year timeframe. This seminar provides an overview of Innovation On-Demand techniques and facilitates discussions of how these techniques can benefit your organization.

Learn More.

Management of Innovation

Managing innovation within a company or organization is difficult. Yet, with success in today’s globalized market ever more dependent on the ability to innovate, managing innovation and incorporating it into corporate governance structures is critical. There are many kinds of innovation and several levels to the scope of an innovation. One must organize a company’s innovation and management efforts accordingly. Many styles of innovation management and governance have been developed over the past six decades. This seminar provides an executive overview of the field, current best practices and future trends in innovation management. The new and rapidly evolving field of innovation assurance is also discussed.

Learn More.

Scoring an Innovation’s Value with the BACUP Method

The pursuits of Innovation are risky and the journey is filled with uncertainty. It is too often unclear which new ideas will be failures and which ones will be the next disruptive innovations. Maximizing the likelihood of an innovation’s success is calledinnovation assurance. Critical to innovation assurance is the understanding that innovations do not exist in isolation. Every innovation is surrounded by socioeconomic, market, and business forces challenging the innovation’s success. This is called the Innovationecosystem. This seminar presents an executive overview of the BACUP Tool, to assess the viability of an innovation in its ecosystem and score the innovation on its potential for becoming a disruptive innovation.

Learn More.

Identifying Potential Rapid Process Innovation Projects

3-5 Day Rapid Improvement Events (RIE) are also know as Kaizen Events. They apply a variety of unique process analysis tools. RIEs have been proven to be highly successful in reducing process lead times between 25-75% when such events are led by a capable and experienced RIE facilitator. RIE activities can create very high ROI returns for organizations if the RIE projects are chosen wisely. This seminar will show participants the techniques used to identify and prioritize potential Rapid Improvement Event projects and how to make RIE facilitators successful.

Learn More.
Conducting Effective Meetings

Have you ever attended a meeting and felt like it was a waste of your time? Have you ever conducted a meeting and run out of time before you got to your main purpose? These are common occurrences in today’s busy workplace. Your time is valuable and so is your coworkers’ time. This seminar examines how to lead more effective meetings. Key components of this workshop include various techniques to improve time management and communication, effective agenda creation, and successful meeting follow-up.

Learn More.

Leading Dynamic Teams

Dynamic teams create dynamic results. Examine the dimensions of team communication in this overview of building high-value teams. After identifying ideal team characteristics, participants learn appropriate methods to measure productivity.

Learn More.

Effective Delegation

Managers who want to be successful must be competitive and work hard to achieve their goals. Delegation is a tool managers can use in this quest for success. By learning to identify appropriate tasks for delegation, communicate expectations, and emphasize follow-through, participants understand how to delegate successfully. This course offers resources, tools, ideas, and a systematic approach to effectively apply delegation.

Learn More.

Successful Mentoring and Coaching

Plant the seeds of new success stories. In this overview of mentoring and coaching skills, participants learn how to enhance the professional growth of others.

Learn More.

Effective Strategies for Employee Motivation

Participants learn how to enhance employee performance, improve productivity, communicate expectations and manage employee buy-in by reviewing key elements of high-level leadership and guidance. Learn how to motivate employees to higher levels of satisfaction in this analysis of employee learning, communication, and performance styles.

Learn More.

Communicating and Implementing Change

This seminar addresses how organizations can effectively implement change. Topics include the definition of constructive change, how segments of an organization frequently handle constructive change, communication of change, and how a manager can be an effective leader for change.

Learn More.

Developing Effective Leadership Style

Intelligent leadership is more necessary than ever in today’s world of rapid change, intense competition, and rising performance expectations. Examine the strengths and weaknesses of various leadership approaches and learn the most competitive strategies for achieving desired corporate objectives.

Learn More.

Workplace Ethics

This seminar provides opportunities for the analysis and synthesis of the role of ethics in the organization. Emphasis is placed on the way ethics affect thinking, relationship development, policy formation, and professional conduct in the workplace. Participants develop the skills to understand and integrate constructive ethics into practices that support the success of the employee and the organization.

Learn More.

Operations Management

This course examines the management of internal capacity as it applies to all organizations. It examines the principles and techniques for analyzing and managing operations processes. It also addresses how all operations components fit together and how to identify and resolve the right problem.

Learn More.
Managing Projects – Foundations

Learn the basics of project management in this overview of the nature of projects, the language of project management, and the role of the Project Manager.

Learn More.

Managing Projects – Advanced

Skillful project management is built on a thorough understanding of the project life cycle. Explore stakeholder identification, project processes, initiation, and planning in this study of vital project management components.

Learn More.

Project Scheduling and Budgeting

Master the tools, techniques, and theories that bring in projects on time and on budget. After learning practical skills in cost estimation, activity scheduling, budgeting and expenditure tracking, participants put their knowledge to the test by analyzing projects based upon time, resource, and cost constraints. The seminar also examines techniques for proactively forecasting costs to control planned expenditures.

Learn More.

Project Risk Management

Discover the latest risk management techniques, such as systematic processes for identifying, analyzing, and responding to risk. Through quantitative and qualitative methods, participants learn how to assess risk in a business scenario and make recommendations for risk planning, monitoring, control activities, and contingency plans.

Learn More.
Building High Performing Sales Team

This seminar focuses on the activities required to maintain the necessary sales force to achieve sales goals. Sales performance predictors will be identified in order to establish the criteria for staffing the operation with high performance salespeople. Participants will also develop a termination checklist to ensure compliance with the organization’s policies on recruiting, hiring, and terminating employees.

Learn More.

Transitioning to Sales Management

This seminar will help participants who are new sales managers more effectively manage a sales team. The skills needed in this new role will be discussed and the “language” of sales and sales management will be reviewed.

Learn More.

Negotiating a Win-Win

This seminar presents a hands-on exploration of time, information, power, and forces of influence as they affect positive win-win results through creative problem solving processes. Participants will additionally learn to view negotiation not as a competition, but as a problem solving opportunity. Finally, participants will ultimately learn how to develop multiple options to achieve their desired objectives while simultaneously satisfying the other party’s interests.

Learn More.

Integrating Marketing Communication

This seminar prepares students to apply integrated marketing communications as part of a strategic marketing plan. Students evaluate how marketing communication tools build brand value. Topics include advertising, promotions, public relations, sales, and direct marketing.

Learn More.
Effective Business Strategy

Effective business strategy begins with the right tools. Learn managerial principles for strategic formulation (including internal and external analysis), a process for making strategic choices, and steps for implementation in this overview of the different strategy types.

Learn More.

Operationalize Business Strategies

Learn how to operationalize business strategies and formulate processes in this seminar on strategy recognition. By connecting strategy to operational practice, participants understand how to manifest the vision of the business through tangible action.

Learn More.

Strategic Agility in Times of Change

This seminar examines organizational leadership in the context of managing continuous change, innovation, and adaptation. Topics include models of strategic leadership and change management, theories of leadership and change management, and behavior of individuals and teams in organizations. Participants will focus on developing their ability to be more agile and strategic – within an environment of constant change. As participants discuss the challenges of maintaining an agile approach, they will focus on practical tools to support their leadership agility.

Learn More.

Managerial Finance – Foundations

Learn the fundamental principles and terminology of finance in part one of a managerial finance overview. Non-financial managers explore the creation of financial statements, management of financial assets, and basic techniques of financial and business analysis.

Learn More.


 

Managerial Finance – Advanced

In part two, non-financial managers obtain deeper insights into fiscal principles, including cash management, the time value of money, and discounted cash flow.

Learn More.


 

Examining the Balance Sheet – Foundations

To understand a balance sheet, professionals must grasp its vital components. This introductory class examines assets, liabilities, and owner’s equity.

Learn More.


 

Examining the Balance Sheet – Advanced

Part two of this introduction to balance sheets explains how assets, liabilities, and owner’s equity are used to create the most accurate financial snapshot possible.

Learn More.


 

Financial Analysis for Business Strategy

Strategic business decisions are rooted in sound financial management principles. In this exploration of financial decisions, participants learn cost analysis, capital budgeting, and financial analysis, including cost behavior and cost drivers in organizations, Cost-Volume-Profit and Break-Even analyses, and What-If and Sensitivity analyses.

Learn More.


 

Forecasting and Budgeting

Learn how to avoid common budgeting pitfalls in this seminar on forecasting for non-financial managers. Armed with tools to forecast revenue and resource needs, participants learn the advantages of various budget types used in business today and identify procedures for variance analysis, monitoring, and budget adherence.

Learn More.

Leading Effective Call Center Teams

This seminar studies selecting, motivating, and managing people in Call Centers. Topical areas focus on industry tools and practices for personnel management and the manager’s leadership responsibility. The focus is primarily on human resource issues that arise in Call Center settings, such as attracting and retaining employees, goal setting, rewards, and performance appraisals.

Learn More.


 

Managing an Incoming Call Center

This seminar focuses on Call Center metrics, benchmarking, and call routing. Participants will learn how data is collected, interpreted, and used in their own organizations. The seminar will also present basic modeling techniques used to predict change in the Call Center.

Learn More.


 

Mastering the Cold Call Sales Process

In this seminar, participants will analyze the cold call process and discuss a variety of different techniques that can be utilized to work with gatekeepers and to manage leads effectively. Participants will learn tactics to overcome customer objections and to show value in the product or service line.

Learn More.

Effective Resume Development

A high-performing resume that addresses employer needs while showcasing valuable skill sets is a critical marketing tool for every professional. Discover how to identify transferable skills, choose between a chronological versus a functional design, and capitalize on written communication and social networking strategies. In addition to giving and receiving peer and instructor feedback, all participants come away from class with an effective resume outline.

Learn More.


 

Career Engagement

This seminar sets the stage for individuals to take ownership for career development. Participants learn the meaning and importance of career engagement and identify ways that personal career development can help them remain engaged, fulfilled, and challenged in an organization. Tools such as self- assessments, organization assessments, and career maps are presented.

Learn More.


 

Building Your Personal Brand

In this seminar participants will learn the process of creating a recognizable professional brand and reputation. This seminar will help you build a name for yourself, showcase what sets you apart from others, and describe the added value you bring to a situation. This seminar will give you the tools and information you need to define and launch your own personal career brand.

Learn More.


 

Writing for Business

Strong and persuasive business communications deliver a powerful message. In this overview of effective business writing, participants learn how to organize their thoughts, target specific audiences, and choose the best format for letters, emails, reports, speeches, presentations, and other papers. By learning to write with clarity, precision, and the force of logic, participants understand how to structure a message for maximum impact.

Learn More.


 

Effective Presentation Skills

This seminar addresses how an effective oral presentation is developed and delivered. Participants will gain confidence in presentation content, clarity, and communication skills (verbal and non-verbal). Techniques for audience targeting, as well as the differences between group and individual presentations are addressed. Extensive opportunities for practicing and critiquing oral presentations will be provided along with a checklist for future presentations.

Learn More.

Improving Core Listening Skills

The following seminar covers how to succeed as a communicator through the art of listening, a critical component of successful interaction. Participants will explore techniques for effective listening and practice applying those techniques to help improve communication and relationships and avoid unnecessary conflict.

Learn More.


 

Interpersonal Relationships

In this introduction to building business partnerships, participants examine the value of networking and techniques for nurturing relationships with the potential to increase business.

Learn More.


 

Providing Relevant Feedback

Discover the importance of feedback in organizational relationships. After exploring the relationship between positive and negative feedback and performance, participants discuss techniques that encourage and discourage particular behaviors.

Learn More.


 

Resolving Conflict

This seminar focuses leaders on resolving conflict in appropriate and creative ways, with less stress. Recognizing the sources of conflict, identifying conflict management styles, and applying conflict management strategies can help leaders build relationships and minimize the disruption conflict often causes.

Learn More.

Enhancing Customer Satisfaction

Participants examine the nature and motivation of a customer and discuss the benefits of customer satisfaction. Participants identify the five keys to customer satisfaction and understand how to apply them to enhance a customer’s experience and overall satisfaction.

Learn More.


 

Managing Upset Customers

Learn how to defuse complaints and calm angry customers with effective communication techniques. Through a five-step process, participants learn how to address the customer’s emotional needs and examine ways to partner with the customer to resolve conflicts.

Learn More.

Diversity in the Workplace

In this look at communication stereotypes and prejudices, participants examine political correctness and demographic identification before exploring the influence of primary and secondary components on assumptions toward fellow employees or customers.

Learn More.


 

Leading Diverse Teams

Learn the secrets of effectively managing diverse teams. By focusing on the stages of team development (Forming, Storming, Norming, Performing and Adjourning), participants examine typical problems that arise in the absence of diversity, such as group-think, lack of quality, and fewer ideas.

Learn More.


 

Generational Diversity Management

Discussions of workplace diversity usually focus on race, ethnicity, gender, sexual orientation, and disability. Another slice of diversity is generational diversity. In any large organization, there are bound to be divisions, units, or work teams where at least four distinct generations are working side by side. This seminar examines important differences between these generations in the way they approach work, work/life balance, employee loyalty, and authority. The seminar also includes strategies for leading and coaching a multi-generational workforce.

Learn More.


 

Managing Diverse Teams

Effective teams help organizations accomplish important tasks. Every manager wants to be in charge of a high-performance work team—a team that not only knows how to do the assigned task, but also does it with creativity and enthusiasm. Such a team offers the opportunity for synergy—the creation of a whole that is greater than its parts. When synergy occurs, a team accomplishes more than the total of its members’ individual capabilities. Effective teams also satisfy the needs of its members. Members believe their participation matters and they are satisfied with their tasks, accomplishments, and interpersonal relationships. This seminar provides techniques to effectively manage and lead mixed groups of people in today’s diverse workforce.

Learn More.

Time Management

This seminar provides a practical, hands-on learning experience in using time effectively to accomplish goals. Participants will identify effective time management strategies, including defining personal and professional goals, establishing priorities, and identifying the tasks that will be critical to achieving those goals. Learned tools will be practiced and applied to current projects and tasks as you build your own personal time management action plan.

Learn More.


 

Personal Productivity

Smart personal planning can accelerate productivity. Participants explore useful tools for goal-setting, prioritizing, and follow-through that tie productivity outcomes to effective planning.

Learn More.


 

Making Effective Decisions

Learn techniques for making effective decisions, including idea generation and decision evaluation. By exploring the fundamentals of creative and critical thinking, participants practice making good decisions using case studies and example scenarios.

Learn More.


 

DISCovery

This seminar is the explanation of the DISC results from the DISC Assessment and the development of insight into the personal preferences one has about their perceptions and the way they react to the activities at work and in personal life. The seminar uses this understanding of these perceptions in the basic communicational skills with others of like and differing methods of perception (Additional fee for assessments per participant).

Learn More.


 

Managing Stress and Emotions

Live in a personal forest of high emotions and stress? Each tree represents small to significant stressors and associated emotional responses. Oftentimes, participants do not realize their forest maintenance responsibilities until it is too late. Heavy, diseased laden trees come crashing down on their personal and work lives. This course helps participants manage their root-trunk, branches, leaves, and fruits of their high emotions and stress forest in a tree-like, changeable framework. Ensuring participants, over time, attain a healthier stress management and emotional responses in their personal and professional lives.

Learn More.

Human Relations and Organizational Behavior

Develop enhanced management skills in this overview of human relations theory and practice. Diverse perspectives on individual, group, and organizational performance is examined, as participants discuss individual motivation and performance, leadership and power, team design and structure, conflict resolution, and change management.

Learn More.


 

Human Resources Management

A variety of personnel factors affects the success of organizations. By exploring best practices for HR management, participants acquire progressive techniques to effectively coach, counsel, and communicate expectations to employees to improve performance and avoid costly lawsuits.

Learn More.


 

>Developing a Successful Recruiting Process

This seminar will enable participants to develop appropriate hiring criteria and standardized interview processes. In addition, this seminar will enable the participant to create a multitiered sourcing format for enhanced recruiting effectiveness.

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Creating Marketing Strategies to Improve Recruiting Efforts

In this seminar, participants examine strategies for recruiting based on industry, culture, and strategic vision. The current organizational recruiting culture will be assessed to determine the fit with future direction. Participants will also assess core organizational competencies and the effectiveness of the current performance management process. In addition, this seminar will train participants on how to effectively market the organization to a global or local community through concise sourcing strategies.

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Conducting Effective Interviews

This seminar will focus on creating and conducting highly effective interviews that solicit detailed answers to key questions. Participants will examine the psychology of interview questions and determine the behaviors of a high-impact interview. In addition, this seminar will enable participants to streamline the assessment process by matching testing methods with job and legal requirements. Participants will also review the legalities of workplace testing and identify jobs that could require testing.

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Retaining Top Talent

This seminar introduces the participants to the importance of employee retention. Participants will examine the ten key principles of retention and review costs associated with retention and turnover. Participants will also evaluate the organization’s application of the retention principles and create a plan to enhance retention behaviors.

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Introduction to Innovation On-Demand

We used to think the ability to innovate was resigned to those special creative few with a special talent to envision the future. However, we now know the ability to innovate can be taught. This unique suite of Innovation On-Demand techniques is a repeatable knowledge-based methodology for innovative creation and problem solving. It can be applied to any type of process, system or product. The extensive knowledgebase of innovative concepts were gleaned from the study of millions of international patents over a 60 year timeframe. This seminar provides an overview of Innovation On-Demand techniques and facilitates discussions of how these techniques can benefit your organization.

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Management of Innovation

Managing innovation within a company or organization is difficult. Yet, with success in today’s globalized market ever more dependent on the ability to innovate, managing innovation and incorporating it into corporate governance structures is critical. There are many kinds of innovation and several levels to the scope of an innovation. One must organize a company’s innovation and management efforts accordingly. Many styles of innovation management and governance have been developed over the past six decades. This seminar provides an executive overview of the field, current best practices and future trends in innovation management. The new and rapidly evolving field of innovation assurance is also discussed.

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Scoring an Innovation’s Value with the BACUP Method

The pursuits of Innovation are risky and the journey is filled with uncertainty. It is too often unclear which new ideas will be failures and which ones will be the next disruptive innovations. Maximizing the likelihood of an innovation’s success is calledinnovation assurance. Critical to innovation assurance is the understanding that innovations do not exist in isolation. Every innovation is surrounded by socioeconomic, market, and business forces challenging the innovation’s success. This is called the Innovationecosystem. This seminar presents an executive overview of the BACUP Tool, to assess the viability of an innovation in its ecosystem and score the innovation on its potential for becoming a disruptive innovation.

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Identifying Potential Rapid Process Innovation Projects

3-5 Day Rapid Improvement Events (RIE) are also know as Kaizen Events. They apply a variety of unique process analysis tools. RIEs have been proven to be highly successful in reducing process lead times between 25-75% when such events are led by a capable and experienced RIE facilitator. RIE activities can create very high ROI returns for organizations if the RIE projects are chosen wisely. This seminar will show participants the techniques used to identify and prioritize potential Rapid Improvement Event projects and how to make RIE facilitators successful.

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Conducting Effective Meetings

Have you ever attended a meeting and felt like it was a waste of your time? Have you ever conducted a meeting and run out of time before you got to your main purpose? These are common occurrences in today’s busy workplace. Your time is valuable and so is your coworkers’ time. This seminar examines how to lead more effective meetings. Key components of this workshop include various techniques to improve time management and communication, effective agenda creation, and successful meeting follow-up.

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Leading Dynamic Teams

Dynamic teams create dynamic results. Examine the dimensions of team communication in this overview of building high-value teams. After identifying ideal team characteristics, participants learn appropriate methods to measure productivity.

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Effective Delegation

Managers who want to be successful must be competitive and work hard to achieve their goals. Delegation is a tool managers can use in this quest for success. By learning to identify appropriate tasks for delegation, communicate expectations, and emphasize follow-through, participants understand how to delegate successfully. This course offers resources, tools, ideas, and a systematic approach to effectively apply delegation.

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Successful Mentoring and Coaching

Plant the seeds of new success stories. In this overview of mentoring and coaching skills, participants learn how to enhance the professional growth of others.

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Effective Strategies for Employee Motivation

Participants learn how to enhance employee performance, improve productivity, communicate expectations and manage employee buy-in by reviewing key elements of high-level leadership and guidance. Learn how to motivate employees to higher levels of satisfaction in this analysis of employee learning, communication, and performance styles.

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Communicating and Implementing Change

This seminar addresses how organizations can effectively implement change. Topics include the definition of constructive change, how segments of an organization frequently handle constructive change, communication of change, and how a manager can be an effective leader for change.

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Developing Effective Leadership Style

Intelligent leadership is more necessary than ever in today’s world of rapid change, intense competition, and rising performance expectations. Examine the strengths and weaknesses of various leadership approaches and learn the most competitive strategies for achieving desired corporate objectives.

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Workplace Ethics

This seminar provides opportunities for the analysis and synthesis of the role of ethics in the organization. Emphasis is placed on the way ethics affect thinking, relationship development, policy formation, and professional conduct in the workplace. Participants develop the skills to understand and integrate constructive ethics into practices that support the success of the employee and the organization.

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Operations Management

This course examines the management of internal capacity as it applies to all organizations. It examines the principles and techniques for analyzing and managing operations processes. It also addresses how all operations components fit together and how to identify and resolve the right problem.

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Managing Projects – Foundations

Learn the basics of project management in this overview of the nature of projects, the language of project management, and the role of the Project Manager.

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Managing Projects – Advanced

Skillful project management is built on a thorough understanding of the project life cycle. Explore stakeholder identification, project processes, initiation, and planning in this study of vital project management components.

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Project Scheduling and Budgeting

Master the tools, techniques, and theories that bring in projects on time and on budget. After learning practical skills in cost estimation, activity scheduling, budgeting and expenditure tracking, participants put their knowledge to the test by analyzing projects based upon time, resource, and cost constraints. The seminar also examines techniques for proactively forecasting costs to control planned expenditures.

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Project Risk Management

Discover the latest risk management techniques, such as systematic processes for identifying, analyzing, and responding to risk. Through quantitative and qualitative methods, participants learn how to assess risk in a business scenario and make recommendations for risk planning, monitoring, control activities, and contingency plans.

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Building High Performing Sales Team

This seminar focuses on the activities required to maintain the necessary sales force to achieve sales goals. Sales performance predictors will be identified in order to establish the criteria for staffing the operation with high performance salespeople. Participants will also develop a termination checklist to ensure compliance with the organization’s policies on recruiting, hiring, and terminating employees.

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Transitioning to Sales Management

This seminar will help participants who are new sales managers more effectively manage a sales team. The skills needed in this new role will be discussed and the “language” of sales and sales management will be reviewed.

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Negotiating a Win-Win

This seminar presents a hands-on exploration of time, information, power, and forces of influence as they affect positive win-win results through creative problem solving processes. Participants will additionally learn to view negotiation not as a competition, but as a problem solving opportunity. Finally, participants will ultimately learn how to develop multiple options to achieve their desired objectives while simultaneously satisfying the other party’s interests.

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Integrating Marketing Communication

This seminar prepares students to apply integrated marketing communications as part of a strategic marketing plan. Students evaluate how marketing communication tools build brand value. Topics include advertising, promotions, public relations, sales, and direct marketing.

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Alignment of Sales Strategy with Organizational Goals

In this seminar, participants will examine the organization’s grand strategies to determine how well the current sales strategies align. Participants will evaluate different channel strategies and assess the overall culture of sales within the organization.

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Effective Business Strategy

Effective business strategy begins with the right tools. Learn managerial principles for strategic formulation (including internal and external analysis), a process for making strategic choices, and steps for implementation in this overview of the different strategy types.

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Operationalize Business Strategies

Learn how to operationalize business strategies and formulate processes in this seminar on strategy recognition. By connecting strategy to operational practice, participants understand how to manifest the vision of the business through tangible action.

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Strategic Agility in Times of Change

This seminar examines organizational leadership in the context of managing continuous change, innovation, and adaptation. Topics include models of strategic leadership and change management, theories of leadership and change management, and behavior of individuals and teams in organizations. Participants will focus on developing their ability to be more agile and strategic – within an environment of constant change. As participants discuss the challenges of maintaining an agile approach, they will focus on practical tools to support their leadership agility.

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