Providing Relevant Feedback

A Communication Course

*This course can be tailored or customized to your specific needs.

Course Overview

Discover the importance of feedback in organizational relationships. After exploring the relationship between positive and negative feedback and performance, participants discuss techniques that encourage and discourage particular behaviors.

Objectives

  1. Identify/define effective and relevant feedback
  2. Understand different types of feedback
  3. Apply steps to giving constructive feedback
  4. Apply steps to giving positive feedback

Lesson 1: Identify/define effective and relevant feedback

  • Providing relevant feedback
  • Descriptive and evaluative feedback
  • Positive and negative feedback

Lesson 2: Understand types of feedback

  • Formal and informal feedback
  • Types of feedback
  • Effects of feedback
  • Guidelines for giving feedback

Lesson 3: Apply steps to giving constructive feedback

  • Create positive intent
  • Role play and effective conversations
  • Discuss solutions and actions
  • Providing constructive feedback to peers and superiors

 

  • Stating positive actions and performance
  • Recognition and incentive awareness
  • Action planning