Customer Service

Each of these courses can be tailored or customized to your specific needs.

Enhancing Customer Satisfaction

Participants examine the nature and motivation of a customer and discuss the benefits of customer satisfaction. Participants identify the five keys to customer service and understand how to apply them to enhance a customer’s experience and overall satisfaction.

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Managing Upset Customers

Learn how to defuse complaints and calm angry customers with effective communication techniques. Through a five-step process, participants learn how to address the customer’s emotional needs and examine ways to partner with the customer to resolve conflicts.

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