Diversity in the Workplace

A Diversity Course

*This course can be tailored or customized to your specific needs.

Course Overview

In this look at communication stereotypes and prejudices, participants examine political correctness and demographic identification before exploring the influence of primary and secondary components on assumptions toward fellow employees or customers. This seminar address workplace diversity as it refers to the variety of differences between people in an organization such as race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, and background.


  1. Understand the multiple definitions of diversity
  2. Identify strategies for managing diversity
  3. Review what individuals can do to promote diversity
  4. Create a tolerant climate for diversity

Lesson 1: Thinking Beyond Ethnicity, Race, and Gender

  • Learn different types of diversity
  • Diversity of Thought
  • Diversity as a means for innovative thinking

Lesson 2: Managing Diversity

  • Hiring a Diverse Workforce
    • Make sure that good faith efforts are made to recruit a diverse applicant pool
    • Utilize a panel format for all hiring
    • Ensure a broad representation of diversity is represented on the panel
  • Create a climate of tolerance for diversity of thought
  • The Role of a Diversity Officer

Lesson 3: Individual Roles in Promoting Diversity

  • Acceptance of managing diversity concepts
  • Self-Awareness of personal diversities
  • Assume an advocate role for the promotion of diversity
  • Willingness to challenge and change administrative practices

Lesson 4: Consequences of Ignoring Diversity in the Workplace

  • Unhealthy tensions
  • Risk of alienating customers
  • Inability to attract and retain talent
  • Legal action