Human Relations and Organizational Behavior

A Human Capital Course

*This course can be tailored or customized to your specific needs.

Course Overview

Develop enhanced management skills in this overview of human relations theory and practice. Diverse perspectives on individual, group, and organizational performance is examined, as participants discuss individual motivation and performance, leadership and power, team design and structure, conflict resolution, and change management.


  1. Identify models and theory of human motivation
  2. Understand differing leadership models
  3. Determine situational advantages of team models
  4. Utilize change models to transform organizations

Lesson 1: Individual Motivation and Performance

  • Hawthorne Studies
  • Theory X, Theory Y, and Theory Z
  • Intrinsic vs. Extrinsic Motivators
  • Custodial Model of Organizational Behavior

Lesson 2: Leadership and Power

  • Transformational vs. Transactional
  • Facilitative Model
    • Pull vs Push
  • Formal Power
    • Coercive
    • Reward
    • Legitimate
  • Informal Power
    • Expert
    • Referent

Lesson 3: Team Design and Structure

  • Project Teams
  • Cross-Functional Teams
  • Self-Directed Work Teams
  • Formal Structure – Assigned by discipline
  • Informal Structure – Ad Hoc

Lesson 4: Conflict Resolution

  • Conflict in small vs large groups
  • Change Resources
    • Change Wizard
    • Change Captain
    • Change Friend
  • Creating a Win-Win

Lesson 5: Change Management

  • Lewin’s 3 Phase Model
  • Kotter’s 8 Step Model
  • Social Change Model