Operations Management

A Leadership Course

*This course can be tailored or customized to your specific needs.

Course Overview

This seminar examines the role of operations in an organizational structure. It examines the principles and techniques for analyzing and managing operations processes. It also addresses how the customer needs drive operations while highlighting the value of Lean in operations.


  1. Understand the elements of operations management
  2. Gain an understanding of the role of operations in systems
  3. Identify the customer’s role in operations management
  4. Apply operating in a lean model

Lesson 1: Defining Operations Management

  • Why operations management is important
  • 3 Key elements of operations management
    • Inputs
    • Processes
    • Outputs
  • Productivity
  • Competitiveness

Lesson 2: Organization as a System

  • Define system as it relates to operations management
  • Relate the difference between organizational measures and operations measures
  • Understand and apply the operations process management model
  • Identify the manager’s role in continuous improvement

Lesson 3: Role of the Customer and Supplier in Operations

  • Determine what your customer values
  • Understand the customer’s 5 criteria for service
  • Identify the manager’s role in customer value

Lesson 4: Principles of Lean Operations

  • Understand Lean Tools – Value Stream Mapping, Waste Elimination, Flow, Pull and Perfection
  • Value Stream Mapping
    • Current State
    • Future State
  • Utilizing Kaizen events to increase production
  • Going to the “Gemba” – Empowering front line employees to drive improvement